Retail
“Smart, self-serve lockers can make purchase collection from store as quick and as painless as ordering and paying online, whilst keeping customers in store.”
Adding intelligent lockers to a retail store will improve efficiency, save costs and improve customer experience with Click and Collect services. Our lockers can be branded and designed to suit the individual store or brand.
Improve store’s social distancing measures :- The Ideal location for lockers will be the front of the store, so fewer customers are in main area of store keeping socially distanced.
If using barcode only, there is no touching of lockers or touchscreens and no interaction required with staff.
Improve efficiency/reduce costs :-Less time for staff members dealing with Click and Collect customers.
Better user experience :- Quick access, reduce queuing and wait times. Collect at customer’s convenience. (optional 24/7 access if lockers are positioned outside.
Generate valuable insights into customer behavior :- Every action is recorded allowing retailers to identify customer trends, allowing informed decisions to improve customer experiences further.
Consumers.
Click and Collect services have seen rapid growth for a number of years, driven by a consumer’s desire to avoid delivery costs and the inconvenience of waiting around for a delivery. Smart lockers are a more attractive solution for the customer as their orders are already available and require no queuing and waiting for the items to be collected by store staff.Retailers.
Retailers are also winners with a Click and Collect service, since it is more profitable than home delivery. Not only does it save on transport and fleet management, customers tend to make impulse purchases when collecting their order. Using a smart locker system is also less costly than the time-consuming over the counter service offered by most stores.